Entry Level Traveling Customer Trainer
The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to the Reynolds and Reynolds system and provide training and customer support throughout the process.
In this position, you will travel approximately 80% of the time and you will typically be given at least 1 month advance notice about upcoming trips. You will travel both individually and with a team installing and converting our software for customers. This requires excellent presentation and communication skills as you will meet with dealership management to understand the needs for each dealership. Based on these requirements, you will customize the system and train key dealership personnel on how to use the solution.
When you are not physically at a customer site, you will support current customers, prepare for future trips, and conduct follow-ups with recently installed customers from your home office. Since you will be working from a home office, we will provide you with a company car, iPhone, laptop, and printer-scanner-copier equipment.
TRAINING:
Training lasts approximately 2-3 months and includes department observations, classroom instruction, and on-the-job training with a mentor. Classroom instruction includes product training as well as automotive dealership operations. You will focus on one area of the software during your product training and assist experienced representatives with customer set-up and implementation. In addition, you will have the opportunity to see Reynoldsâ solutions âin actionâ by visiting car dealerships that already utilize our solutions on a daily basis.Â
REQUIREMENTS:Â
 ⢠Bachelorâs degree preferredÂ
 ⢠Outgoing, friendly personalityÂ
 ⢠Strong written and verbal communication skills
 ⢠Ability to travel 80% of the timeÂ
COMPANY INFORMATION:
Founded in 1866, Reynolds and Reynolds provides document and software solutions to the automotive industry (www.reyrey.com). We offer solutions for each area of the dealership including parts, service, accounting, and sales. Reynolds employs more than 4,300 associates worldwide.Â
Visit our YouTube channel for an inside look into this position, copy and paste this URL into your browser: https://youtu.be/mubCpFREQk0Â
BENEFITS:
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:Â
 ⢠Medical, dental, vision, and life insuranceÂ
 ⢠401(k) with up to 6% matchingÂ
 ⢠Working remotely with an iPhone, Dell laptop computer, printer/scanner/copier, company car (bi-weekly fee)
⢠Company car for business and personal useÂ
⢠Professional development and trainingÂ
 ⢠Promotion from withinÂ
 ⢠Paid vacation and sick daysÂ
 ⢠Eight paid holidaysÂ
 ⢠Referral bonusesÂ
 ⢠Associate discounts for cell phones, cars, computers, entertainment, and much moreÂ
 Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.